Privacy Policy

Information We Collect

What You Provide Directly

When you enrol in our programs or contact us, we collect information you give us directly. This includes your name, email address, phone number, and educational background. If you're an international student, we may also collect visa details and passport information required for compliance with Australian education regulations.

Information Collected Automatically

Our website collects certain technical information automatically. This includes your IP address, browser type, device information, and how you interact with our site. We use cookies and similar technologies to improve your experience and understand how people use our services.

You can control cookie settings through your browser, though some features may not work properly if you disable certain cookies.

How We Use Your Information

We use your data to provide and improve our educational services. Here's what that means in practice:

• Processing your course enrolment and managing your learning journey with us
• Sending you course materials, updates, and important administrative information
• Providing technical support and responding to your questions
• Improving our courses based on student feedback and learning outcomes
• Meeting legal obligations under Australian education and privacy laws
• Sending relevant information about new courses or program updates (you can opt out anytime)

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with certain service providers who help us run our business. These partners only access your data when necessary and are bound by strict confidentiality agreements.

Service Providers We Work With

• Learning management systems: To host course content and track your progress
• Payment processors: To handle course fee transactions securely
• Email service providers: To send course updates and communications
• Cloud storage providers: To store course materials and student records
• Analytics services: To understand how people use our website and improve it

All our service providers are carefully selected and required to protect your data according to Australian privacy standards.

Legal Requirements

Sometimes we're legally required to share information. This might happen if we receive a valid court order, need to comply with Australian education reporting requirements, or must protect someone's safety. We'll only share what's legally necessary in these situations.

Your Rights Under Australian Privacy Law

The Australian Privacy Act 1988 gives you specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Data Security Measures

We take security seriously. Your data is protected through multiple layers of technical and organisational safeguards designed to prevent unauthorised access, disclosure, or loss.

Technical Protections

• Industry-standard encryption for data transmission and storage
• Secure, password-protected systems with two-factor authentication for staff access
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems to protect our network
• Secure backup systems to prevent data loss

Organisational Safeguards

Our team members only access personal information when needed for their specific role. Everyone who works with student data receives privacy training and signs confidentiality agreements. We have clear internal policies about data handling and regularly review our security practices.

Despite our best efforts, no system is completely immune to security breaches. If a data breach affects your information, we'll notify you promptly and explain what happened and what we're doing about it, as required by Australian law.

Data Retention and Deletion

We don't keep your information longer than necessary. How long we retain data depends on why we collected it and what legal requirements apply.

Standard Retention Periods

• Course enrolment records: Kept for 7 years after course completion (required for education compliance)
• Financial records: Retained for 7 years (Australian tax law requirement)
• Marketing data: Deleted within 3 years if you haven't engaged with us
• Website analytics: Anonymised after 26 months
• Support correspondence: Kept for 2 years then deleted

When data reaches the end of its retention period, we securely delete or anonymise it so it can't be traced back to you. If you've specifically requested deletion and we're not legally required to keep the information, we'll remove it sooner.

International Students and Data Transfers

If you're studying from outside Australia, your data may be transferred internationally. We take extra care to make sure your information remains protected regardless of where it's processed.

Some of our service providers (like cloud storage and learning platforms) operate servers in multiple countries. When your data is transferred overseas, we ensure adequate protections are in place through contractual safeguards and selecting providers who meet international privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Here's what you need to know about them.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly (like keeping you logged in)
• Analytical cookies: Help us understand how visitors use our site so we can improve it
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Track your activity to show you relevant content (you can opt out)

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though some website features may not work if you do. Check your browser's help section for instructions on managing cookies.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

If you continue using our services after we've updated the policy, that indicates you accept the changes. If you don't agree with the new terms, please contact us to discuss your concerns or discontinue using our services.